All systems operational


About This Page


Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel Portal
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel E-mail
100.0% uptime
Zendesk Support
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Freshdesk
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Salesforce Service Cloud
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel Interface Tickets
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Wix Answers
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
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Zoho Desk
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Kustomer
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

API

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel Chat
100.0% uptime
Intercom
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Salesforce Live Agent
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel Interface Chat
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Zendesk Chat
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

Chat API

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel FAQ's
100.0% uptime
Unbabel On Demand
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Salesforce KB
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Zendesk Guide
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Unbabel Community
100.0% uptime
Community Portal
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Mobile App
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

Notice history

Sep 2023

No notices reported this month

Jul 2023

Degraded performance - Machine translation step
  • Resolved
    Resolved

    This incident has been resolved. We no longer expect translation requests failing systematically as to compromise any operation.

  • Monitoring
    Monitoring

    We addressed the root causes and are currently monitoring the result. We'll provide an update once no more translations are detected as failing.

  • Investigating
    Update

    Although we have all the necessary resources focused on identifying the root cause and fixing this issue, we still observe degraded performance. We have automated mechanisms in place that are acting as a mitigation procedure allowing any failed request to be retried and ultimately delivered. Nonetheless, we understand this is not an optimal workaround so please accept again our sincere apologies.
    We will be providing updates as soon as we hear again from our engineering team.

  • Investigating
    Investigating

    The previous mitigation actions we took allowed for temporary recovery but we've started to observe degraded performance again, unfortunately. Rest assured this is deserving our utmost attention and we will keep you posted on any updates. Thank you for bearing with us.

  • Monitoring
    Monitoring

    Our engineering team implemented a series of mitigation actions which have proved to stabilise performance and allow our MT flows to resume working as expected. We'll continue to monitor and investigate the root cause of the issue.

    As soon as we have more insights, we will update this incident report. We apologise again for any inconvenience caused.

  • Investigating
    Investigating

    We're observing degraded performance in the Machine translation step across several content types which can cause delays in the translation processing. We are currently investigating this incident and will be providing updates asap. We're sorry for the inconvenience.

Jul 2023 to Sep 2023