Unbabel - Notice history

All systems operational


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Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
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Unbabel Portal - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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100% - uptime

Zendesk Support - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Freshdesk - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Salesforce Service Cloud - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Unbabel Interface Tickets - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Wix Answers - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Zoho Desk - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Kustomer - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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API - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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100% - uptime

Intercom - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%

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Salesforce Live Agent - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%

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Unbabel Interface Chat - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%

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Zendesk Chat - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%

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Chat API - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%

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Nov 2023
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100% - uptime

Unbabel On Demand - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Salesforce KB - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Zendesk Guide - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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100% - uptime

Community Portal - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Mobile App - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
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Notice history

Jan 2024

Translation latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently seeing that chat and email translations are being affected by some latency. We are working on identifying and solving the cause.

Dec 2023

Chat services down or with extreme latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We increased system capacity and systems are recovering, although delays are still visible. Root cause still under investigation.

  • Investigating
    Investigating

    All chat services are currently down or experiencing severe latency. We are currently investigating this incident.

Nov 2023

Unbabel Chat + Interface - Degradation of Service
  • Resolved
    Resolved

    The issue was resolved.

  • Monitoring
    Monitoring

    Services are beginning to perform normally. Delayed messages should be rarer and delays less severe. We are monitoring.

  • Identified
    Update

    We deployed a fix that removes dependencies on Pusher. Our monitoring points to our system capacity starting to recover.

  • Identified
    Update

    We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

    Part of the issue involves an external provider, Pusher.

    Several translations are delivered with severe delays or fail to deliver.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

  • Investigating
    Investigating

    Unbabel Interface (email and chat) is seeing performance issues.

    • UI failing to render
    • Translation requests not completed / not requested

    We are currently investigating this incident.

Nov 2023 to Jan 2024

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