All systems operational


About This Page


Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Unbabel Portal
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Unbabel E-mail
100.0% uptime
Zendesk Support
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Freshdesk
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Salesforce Service Cloud
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Unbabel Interface Tickets
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Wix Answers
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Zoho Desk
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Kustomer
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

API

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Unbabel Chat
99.87% uptime
Intercom
99.87% uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 202399.61% uptime
Jan 2024100.0% uptime
Salesforce Live Agent
99.87% uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 202399.61% uptime
Jan 2024100.0% uptime
Unbabel Interface Chat
99.87% uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 202399.61% uptime
Jan 2024100.0% uptime
Zendesk Chat
99.87% uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 202399.61% uptime
Jan 2024100.0% uptime

Chat API

99.87% uptime
Nov 2023 · 100.0%Dec · 99.61%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 202399.61% uptime
Jan 2024100.0% uptime
Unbabel FAQ's
100.0% uptime
Unbabel On Demand
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Salesforce KB
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Zendesk Guide
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Unbabel Community
100.0% uptime
Community Portal
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Mobile App
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Notice history

Jan 2024

Translation latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently seeing that chat and email translations are being affected by some latency. We are working on identifying and solving the cause.

Dec 2023

Chat services down or with extreme latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We increased system capacity and systems are recovering, although delays are still visible. Root cause still under investigation.

  • Investigating
    Investigating

    All chat services are currently down or experiencing severe latency. We are currently investigating this incident.

Nov 2023

Unbabel Chat + Interface - Degradation of Service
  • Resolved
    Resolved

    The issue was resolved.

  • Monitoring
    Monitoring

    Services are beginning to perform normally. Delayed messages should be rarer and delays less severe. We are monitoring.

  • Identified
    Update

    We deployed a fix that removes dependencies on Pusher. Our monitoring points to our system capacity starting to recover.

  • Identified
    Update

    We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

    Part of the issue involves an external provider, Pusher.

    Several translations are delivered with severe delays or fail to deliver.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

  • Investigating
    Investigating

    Unbabel Interface (email and chat) is seeing performance issues.

    • UI failing to render
    • Translation requests not completed / not requested

    We are currently investigating this incident.

Nov 2023 to Jan 2024

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