Unbabel - Notice history

All systems operational


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Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Unbabel Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.92%Apr · 100.0%

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Feb 2025
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100% - uptime

Zendesk Support - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Freshdesk - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Salesforce Service Cloud - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Unbabel Interface Tickets - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Wix Answers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Zoho Desk - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Kustomer - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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API - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Intercom - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Salesforce Live Agent - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Unbabel Interface Chat - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Zendesk Chat - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Chat API - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Unbabel On Demand - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Salesforce KB - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Zendesk Guide - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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100% - uptime

Community Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Mobile App - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Notice history

Apr 2025

No notices reported this month

Mar 2025

Access to Unbabel Portal - intermittent access issues.
  • Resolved
    Resolved

    Access to the Unbabel portal is stable. The observed issues were attributed to a dependency on an external library, unpkg.com, which experienced an outage. This dependency has been removed to prevent recurrence are we are actively monitoring the system to ensure continued stability and performance.

Customer Portal reports not working
  • Resolved
    Resolved

    This incident has been resolved. This was caused by a change by a third-party provider which was rolled back in the meantime.

  • Investigating
    Investigating

    Reports for Usage, Cost and Agents in the Customer Portal are currently offline. A message reading that "No data to display" will appear. We are currently investigating this incident.

Difficulties logging in to Unbabel Interface and Portal
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The team implemented a fix and is currently monitoring it.

  • Identified
    Identified

    The issue seems to be related to an upgrade of one of our clusters. The team is working on a full recovery.

  • Investigating
    Investigating
    We are currently investigating this incident.
Translation delays in machine-translation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time.

  • Investigating
    Investigating

    Due to an overload of some systems, translation requests are suffering delays.

Feb 2025

Projects App degradation - loading, estimation and processing delays
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation.

  • Resolved
    Resolved

    Service is resumed. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation.

  • Identified
    Identified

    We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process.

  • Investigating
    Investigating

    The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident.

Feb 2025 to Apr 2025

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