Unbabel - Notice history

All systems operational


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Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Unbabel Portal - Operational

100% - uptime
Nov 2025 · 99.62%Dec · 100.0%Jan 2026 · 100.0%

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100% - uptime

Projects - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Client Review - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Salesforce KB - Operational

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Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Zendesk Guide - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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100% - uptime

Zendesk Support/Agent Workspace - Operational

100% - uptime
Nov 2025 · 98.84%Dec · 100.0%Jan 2026 · 100.0%

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Freshdesk - Operational

100% - uptime
Nov 2025 · 99.08%Dec · 100.0%Jan 2026 · 100.0%

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Salesforce Service Cloud - Operational

100% - uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

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Unbabel Interface Tickets - Operational

100% - uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

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Wix Answers - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Kustomer - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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API - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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100% - uptime

Zendesk Chat - Operational

100% - uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

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Intercom - Operational

100% - uptime
Nov 2025 · 99.45%Dec · 100.0%Jan 2026 · 100.0%

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Salesforce Live Agent - Operational

100% - uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

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Unbabel Interface Chat - Operational

100% - uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

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Kustomer - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

Chat API - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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100% - uptime

Editor Dashboard - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Polyglot - Operational

100% - uptime
Nov 2025 · 99.19%Dec · 100.0%Jan 2026 · 100.0%

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Widn.AI - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Notice history

Jan 2026

No notices reported this month

Dec 2025

No notices reported this month

Nov 2025

Problems logging into Customer Portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident.

Difficulties accessing the Unbabel Portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The cause is identified and we are working on a fix for this incident.

  • Investigating
    Investigating

    Access to the Portal is currently not possible for logged out users. We are currently investigating this incident.

Cloudflare is experiencing some issues that are affecting our platforms.
  • Resolved
    Resolved

    This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action.

  • Monitoring
    Monitoring

    Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues
  • Resolved
    Resolved

    This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention.

  • Identified
    Identified

    It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident.

  • Monitoring
    Monitoring

    This issue is also affecting the Translator CAT tool Polyglot.

  • Identified
    Identified

    The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident.

Issues with customer.happiness@unbabel.com email

Nov 2025 to Jan 2026

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