Unbabel - Notice history

All systems operational


About This Page


Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel Site - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025

Unbabel Portal - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025
99.88% uptime

Projects - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025

Client Review - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025

Salesforce KB - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025

Zendesk Guide - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025
99.87% uptime

Zendesk Support/Agent Workspace - Operational

99.81% uptime
Aug 2025 · 100.0%Sep · 99.84%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Freshdesk - Operational

99.81% uptime
Aug 2025 · 100.0%Sep · 99.84%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Salesforce Service Cloud - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Unbabel Interface Tickets - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Wix Answers - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Kustomer - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Helpshift Emails - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Ticket API - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025
99.88% uptime

Zendesk Chat - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Intercom - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Salesforce Messaging - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Unbabel Interface Chat - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Kustomer - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025

Helpshift Chat - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Chat API - Operational

99.86% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%
Aug 2025
Sep 2025
Oct 2025
99.88% uptime

Editor Dashboard - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025

Polyglot - Operational

99.88% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.65%
Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Degraded performance due to ongoing AWS outage
ResolvedDegraded performance4 hours 35 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    With the recovery of AWS systems, Unbabel is restoring its capacity. Currently most systems are operational, with some delays still taking place for messages lost in the process and that may need recovering.

    AWS Update: Oct 20 12:15 PM PDT We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT.

    https://health.aws.amazon.com/health/status

  • UpdateUTC

    AWS update - "We continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. Lambda is experiencing function invocation errors because an internal subsystem was impacted by the network load balancer health checks. We are taking steps to recover this internal Lambda system. For EC2 launch instance failures, we are in the process of validating a fix and will deploy to the first AZ as soon as we have confidence we can do so safely." - https://health.aws.amazon.com/health/status

  • IdentifiedUTC

    We are currently working to restore the service.

Service down due to AWS incident
ResolvedMajor outage3 hours 38 minutes
  • ResolvedUTC

    Our services are fully recovered. We will keep monitoring for the next few hours.

  • MonitoringUTC

    AWS is recovering and we are seeing significant signs of improvement.

  • IdentifiedUTC

    We are being impacted by this AWS incident - https://health.aws.amazon.com/health/status

    The team is trying to recover the services as soon as possible.

  • InvestigatingUTC

    We are currently investigating this incident.

Aug 2025

No notices reported this month

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