Unbabel - Email translations are seeing issues / Zendesk and Freshdesk app unresponsive – Incident details

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Email translations are seeing issues / Zendesk and Freshdesk app unresponsive

ResolvedPartial outage 30%19 minutes

Affected

Unbabel E-mail

Partial outage from 3:35 PM to 3:54 PM

Zendesk Support/Agent Workspace

Partial outage from 3:35 PM to 3:54 PM

Freshdesk

Partial outage from 3:35 PM to 3:54 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The issue was identified. We are continuing to work on a fix for this incident.

  • InvestigatingUTC
    Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident.
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