Unbabel - Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues – Incident details

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Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues

ResolvedMajor outage6 hours 52 minutes

Affected

  • ResolvedUTC

    This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention.

  • IdentifiedUTC

    It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident.

  • MonitoringUTC

    This issue is also affecting the Translator CAT tool Polyglot.

  • IdentifiedUTC

    The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident.

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