Unbabel - Issues with requesting translations – Incident details

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Issues with requesting translations

Resolved
Major outage
Started 9 months agoLasted about 1 hour

Affected

Unbabel E-mail

Major outage from 9:42 AM to 10:13 AM, Operational from 10:13 AM to 10:31 AM

Zendesk Support/Agent Workspace

Major outage from 9:42 AM to 10:13 AM, Operational from 10:13 AM to 10:31 AM

Freshdesk

Major outage from 9:42 AM to 10:13 AM, Operational from 10:13 AM to 10:31 AM

Salesforce Service Cloud

Major outage from 9:42 AM to 10:13 AM, Operational from 10:13 AM to 10:31 AM

Unbabel Interface Tickets

Major outage from 9:42 AM to 10:13 AM, Operational from 10:13 AM to 10:31 AM

Wix Answers

Major outage from 9:42 AM to 10:13 AM, Operational from 10:13 AM to 10:31 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The issue is identified. We are rolling back the causing change.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk.

    We are currently investigating this incident.

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