Unbabel - Notice history

All systems operational


About This Page


Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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May 2025

Unbabel Portal - Operational

100% - uptime
Mar 2025 · 99.92%Apr · 100.0%May · 100.0%

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Mar 2025
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100% - uptime

Projects - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Client Review - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Salesforce KB - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Zendesk Guide - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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100% - uptime

Zendesk Support/Agent Workspace - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Freshdesk - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Salesforce Service Cloud - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Unbabel Interface Tickets - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Wix Answers - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Kustomer - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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API - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
100% - uptime

Intercom - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Salesforce Live Agent - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Unbabel Interface Chat - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Zendesk Chat - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Chat API - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
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100% - uptime

Editor Dashboard - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Polyglot - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Widn.AI - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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May 2025

Notice history

May 2025

No notices reported this month

Apr 2025

Customer Support Response delayed
  • Resolved
    Resolved

    Communications are back to normal.

  • Monitoring
    Monitoring

    We're back online as the power is progressively back across the affected countries and the CH team will get back to every query as soon as possible. Thank you for bearing with us.

  • Identified
    Identified

    Our Customer Happiness Team might be delayed responding to your queries due to the power outage affecting some European countries.

Mar 2025

Access to Unbabel Portal - intermittent access issues.
  • Resolved
    Resolved

    Access to the Unbabel portal is stable. The observed issues were attributed to a dependency on an external library, unpkg.com, which experienced an outage. This dependency has been removed to prevent recurrence are we are actively monitoring the system to ensure continued stability and performance.

Customer Portal reports not working
  • Resolved
    Resolved

    This incident has been resolved. This was caused by a change by a third-party provider which was rolled back in the meantime.

  • Investigating
    Investigating

    Reports for Usage, Cost and Agents in the Customer Portal are currently offline. A message reading that "No data to display" will appear. We are currently investigating this incident.

Difficulties logging in to Unbabel Interface and Portal
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The team implemented a fix and is currently monitoring it.

  • Identified
    Identified

    The issue seems to be related to an upgrade of one of our clusters. The team is working on a full recovery.

  • Investigating
    Investigating
    We are currently investigating this incident.
Translation delays in machine-translation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time.

  • Investigating
    Investigating

    Due to an overload of some systems, translation requests are suffering delays.

Mar 2025 to May 2025

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