This incident has been resolved.

We increased system capacity and systems are recovering, although delays are still visible. Root cause still under investigation.

The issue was resolved.

Services are beginning to perform normally. Delayed messages should be rarer and delays less severe. We are monitoring.

We deployed a fix that removes dependencies on Pusher. Our monitoring points to our system capacity starting to recover.

We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

Part of the issue involves an external provider, Pusher.

Several translations are delivered with severe delays or fail to deliver.

We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

We've been closely monitoring and can confirm we've recovered steadily. This incident has been resolved, we apologise once again for all the inconvenience caused.

We're recovering and you should be able to resume using the tool seamlessly, however, we'll continue to monitor. We apologise for the inconvenience caused.

We've been monitoring the Portal behaviour and the reported issues were no longer observed hence we're closing this incident. We apologise once again for any inconvenience caused.

A fix was implemented and after extensive tests this was no longer observed, however, we will continue to monitor. Please accept our apologies for any inconvenience.