Unbabel - Chat services - Delivery latency – Incident details

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Chat services - Delivery latency

Resolved
Degraded performance
Started almost 3 years agoLasted 2 days

Affected

Unbabel Chat

Degraded performance from 4:19 PM to 2:49 PM

Salesforce Live Agent

Degraded performance from 4:19 PM to 2:49 PM

Unbabel Interface Chat

Degraded performance from 4:19 PM to 2:49 PM

Updates
  • Resolved
    Resolved

    We would like to inform you that the root cause has been identified and a fix has been put in place, so this issue has now been considered resolved. We'll continue to monitor our platform and will be sharing the Post Mortem as soon as possible. Thanks for bearing with us.

  • Identified
    Identified

    Unfortunately, our customers continue to observe delivery latency intermittently. This is deserving our utmost attention, please accept our apologies for the inconvenience this is causing.

  • Monitoring
    Monitoring

    We've mitigated the issue but will continue to monitor during the upcoming hours.

  • Identified
    Identified

    We continue to investigate this incident and can confirm that is affecting our Chat services, although intermittently. We're still processing all translation requests but the delivery step might take longer to be completed.

  • Investigating
    Investigating

    We are currently investigating this incident, but the service degradation is not currently affecting all users.

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