Unbabel - Notice history

This incident has been fully resolved.
The Zendesk team UI pushed out an update that caused zafClient.get to return null values in certain situations. The team rolled back the changes and everything is working as expected.

Some changes were implemented and we're currently monitoring.

We are continuing to work on a fix for this incident in cooperation with Zendesk. Reports sustain that impact is now less severe.

Zendesk is currently investigating the issue and asks that the affected customers submit a ticket directly to them.
We will continue to post updates here.

Our team found that currently is not possible to create public chat messages using the Zendesk SDK. We are in contact with the Zendesk team so they can investigate the issue on their end.

This incident has been resolved. We will provide the root cause as soon as possible.

We implemented a fix and are currently monitoring the result. The email service is fully recovered.

We've been closely monitoring and the On Demand tool has been performing as expected. We can consider this incident as resolved and will be providing the root cause as soon as possible.

We've implemented a fix for this issue and the On demand tool should be performing as expected now. We'll continue to monitor and share details on the root cause as soon as possible.

We are currently investigating an incident causing On demand requests not generating files correctly - the request is stuck in Processing.

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