Unbabel - Notice history

All systems operational


About This Page


Unbabel's status page is where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a message here.

Unbabel Site - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Unbabel Portal - Operational

99.88% uptime
Nov 2025 · 99.62%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026
100.0% uptime

Projects - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Client Review - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Salesforce KB - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Zendesk Guide - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026
99.89% uptime

Zendesk Support/Agent Workspace - Operational

99.62% uptime
Nov 2025 · 98.84%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Freshdesk - Operational

99.70% uptime
Nov 2025 · 99.08%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Salesforce Service Cloud - Operational

99.92% uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Unbabel Interface Tickets - Operational

99.92% uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Wix Answers - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Kustomer - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Helpshift Emails - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Ticket API - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026
99.94% uptime

Zendesk Chat - Operational

99.92% uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Intercom - Operational

99.82% uptime
Nov 2025 · 99.45%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Salesforce Messaging - Operational

99.92% uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Unbabel Interface Chat - Operational

99.92% uptime
Nov 2025 · 99.75%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Kustomer - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Helpshift Chat - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Chat API - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026
99.87% uptime

Editor Dashboard - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Polyglot - Operational

99.73% uptime
Nov 2025 · 99.19%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Notice history

View current status

Jan 2026

No notices reported this month

Dec 2025

No notices reported this month

Nov 2025

Problems logging into Customer Portal
ResolvedDegraded performance15 hours 4 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident.

Difficulties accessing the Unbabel Portal
ResolvedPartial outage55 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The cause is identified and we are working on a fix for this incident.

  • InvestigatingUTC

    Access to the Portal is currently not possible for logged out users. We are currently investigating this incident.

Cloudflare is experiencing some issues that are affecting our platforms.
ResolvedDegraded performance5 hours 56 minutes
  • ResolvedUTC

    This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action.

  • MonitoringUTC

    Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues
ResolvedMajor outage6 hours 52 minutes
  • ResolvedUTC

    This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention.

  • IdentifiedUTC

    It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident.

  • MonitoringUTC

    This issue is also affecting the Translator CAT tool Polyglot.

  • IdentifiedUTC

    The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident.

Issues with customer.happiness@unbabel.com email
ResolvedDegraded performance57 hours 48 minutes

Previous

Nov 2025 to Jan 2026

Next

©2025 Unbabel Inc. Terms of Service