Unbabel - New tickets / conversations for email and chat not translating – Incident details

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New tickets / conversations for email and chat not translating

ResolvedPartial outage33 minutes

Affected

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    For integrations relying on language detection, new conversations and tickets are failing to translate.

    Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually.

    We are currently investigating this incident.

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