Unbabel - Issues with chat translations – Incident details

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Issues with chat translations

Resolved
Major outage
Started 4 months agoLasted about 1 hour

Affected

Unbabel Chat

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Zendesk Chat

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Intercom

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Salesforce Live Agent

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Unbabel Interface Chat

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Chat API

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations.

  • Investigating
    Investigating

    We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident.

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