Unbabel - Projects App degradation - loading, estimation and processing delays – Incident details

Unbabel experiencing degraded performance


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Projects App degradation - loading, estimation and processing delays

Resolved
Degraded performance
Started 3 months agoLasted about 4 hours

Affected

Unbabel Longform

Degraded performance from 5:56 PM to 10:20 PM

Projects

Degraded performance from 5:56 PM to 10:20 PM

Updates
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation.

  • Resolved
    Resolved

    Service is resumed. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation.

  • Identified
    Identified

    We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process.

  • Investigating
    Investigating

    The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident.

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