Projects App degradation - loading, estimation and processing delays - Incident details

Resolved

Degraded performance

Started over 1 year agoFebruary 10, 2025Lasted about 4 hoursFebruary 10, 20255:5610:20 PMUTC

Affected

Unbabel Longform

Projects

Updates

Monitoring
February 10, 2025 at 10:20 PMUTC
Monitoring
February 10, 2025 at 10:20 PMUTC
We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation.
Resolved
February 10, 2025 at 10:20 PMUTC
Resolved
February 10, 2025 at 10:20 PMUTC
Service is resumed. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation.
Identified
February 10, 2025 at 5:59 PMUTC
Identified
February 10, 2025 at 5:59 PMUTC
We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process.
Investigating
February 10, 2025 at 5:56 PMUTC
Investigating
February 10, 2025 at 5:56 PMUTC
The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident.

All systems operational