Unbabel - Chat services down or with extreme latency – Incident details

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Chat services down or with extreme latency

Resolved
Major outage
Started over 2 years agoLasted about 3 hours

Affected

Unbabel Chat

Major outage from 9:26 AM to 12:21 PM

Zendesk Chat

Major outage from 9:26 AM to 12:21 PM

Intercom

Major outage from 9:26 AM to 12:21 PM

Salesforce Messaging

Major outage from 9:26 AM to 12:21 PM

Unbabel Interface Chat

Major outage from 9:26 AM to 12:21 PM

Chat API

Major outage from 9:26 AM to 12:21 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We increased system capacity and systems are recovering, although delays are still visible. Root cause still under investigation.

  • Investigating
    UTC
    Investigating

    All chat services are currently down or experiencing severe latency. We are currently investigating this incident.

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