Unbabel Status - Incident history https://status.unbabel.com Unbabel Wed, 6 May 2026 09:48:00 +0000 New tickets / conversations for email and chat not translating Type: Incident Duration: 33 minutes Affected Components: Kustomer, Zendesk Support/Agent Workspace, Zendesk Chat, Freshdesk , Salesforce Messaging, Kustomer, Intercom, Salesforce Service Cloud May 6, 09:48:00 GMT+0 - Investigating - For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident. May 6, 10:09:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 6, 10:21:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:48:00</var> GMT+0</small><br><strong>Investigating</strong> - For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:09:09</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:21:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 May 2026 09:48:00 +0000 https://status.unbabel.com/incident/cmotw425v0caom10p0fa0qn48 https://status.unbabel.com/incident/cmotw425v0caom10p0fa0qn48 Issues with Projects creation and management Type: Incident Duration: 2 hours and 27 minutes Affected Components: Projects Apr 28, 12:00:00 GMT+0 - Investigating - A problem was identified that prevents the correct creation and management of projects in the Unbabel Portal. In the typical scenario, the list of pipeline groups doesn't load; for completed projects, it's not possible to see the list of existing files. We are currently investigating this incident. Apr 28, 13:38:10 GMT+0 - Identified - The root cause for the incident is identified and the team is working on a fix. Apr 28, 14:27:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 27 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - A problem was identified that prevents the correct creation and management of projects in the Unbabel Portal. In the typical scenario, the list of pipeline groups doesn't load; for completed projects, it's not possible to see the list of existing files. We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:38:10</var> GMT+0</small><br><strong>Identified</strong> - The root cause for the incident is identified and the team is working on a fix..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>14:27:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Apr 2026 12:00:00 +0000 https://status.unbabel.com/incident/cmoio56cm055qmkeiz6ssy3c6 https://status.unbabel.com/incident/cmoio56cm055qmkeiz6ssy3c6 Problems logging into Customer Portal Type: Incident Duration: 15 hours and 4 minutes Affected Components: Unbabel Portal Nov 24, 19:20:00 GMT+0 - Investigating - Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident. Nov 25, 10:24:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>19:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>10:24:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Nov 2025 19:20:00 +0000 https://status.unbabel.com/incident/cmiee8o4x000uc5ym7u88icvo https://status.unbabel.com/incident/cmiee8o4x000uc5ym7u88icvo Difficulties accessing the Unbabel Portal Type: Incident Duration: 55 minutes Affected Components: Unbabel Portal Nov 19, 15:00:00 GMT+0 - Investigating - Access to the Portal is currently not possible for logged out users. We are currently investigating this incident. Nov 19, 15:55:00 GMT+0 - Identified - The cause is identified and we are working on a fix for this incident. Nov 19, 15:55:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Access to the Portal is currently not possible for logged out users. We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>15:55:00</var> GMT+0</small><br><strong>Identified</strong> - The cause is identified and we are working on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>15:55:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Nov 2025 15:00:00 +0000 https://status.unbabel.com/incident/cmi65hj6704ovnohz88ovagaq https://status.unbabel.com/incident/cmi65hj6704ovnohz88ovagaq Cloudflare is experiencing some issues that are affecting our platforms. Type: Incident Duration: 5 hours and 57 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, Ticket API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Messaging, Intercom, Zendesk Guide, Polyglot, Editor Dashboard, Unbabel Interface Tickets, Widn.AI, Salesforce Service Cloud, Chat API, Unbabel Site Nov 18, 14:55:04 GMT+0 - Monitoring - Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal. Nov 18, 12:14:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 18, 18:10:39 GMT+0 - Resolved - This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action. Type: Incident

Duration: 5 hours and 57 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:55:04</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:14:02</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>18:10:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action..</p> ]]> Tue, 18 Nov 2025 12:14:02 +0000 https://status.unbabel.com/incident/cmi4jcaj0027fe4fy2wf2rw2w https://status.unbabel.com/incident/cmi4jcaj0027fe4fy2wf2rw2w Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues Type: Incident Duration: 6 hours and 52 minutes Affected Components: Zendesk Support/Agent Workspace, Freshdesk , Intercom, Polyglot Nov 17, 21:39:21 GMT+0 - Identified - The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention. Nov 17, 23:07:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 17, 23:24:19 GMT+0 - Resolved - This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us. Nov 17, 16:32:00 GMT+0 - Investigating - Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident. Nov 17, 16:35:00 GMT+0 - Identified - The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident. Nov 17, 17:16:06 GMT+0 - Monitoring - This issue is also affecting the Translator CAT tool Polyglot. Nov 17, 19:09:28 GMT+0 - Identified - It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident. Type: Incident

Duration: 6 hours and 52 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>21:39:21</var> GMT+0</small><br><strong>Identified</strong> - The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>23:07:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>23:24:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:32:00</var> GMT+0</small><br><strong>Investigating</strong> - Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:35:00</var> GMT+0</small><br><strong>Identified</strong> - The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>17:16:06</var> GMT+0</small><br><strong>Monitoring</strong> - This issue is also affecting the Translator CAT tool Polyglot..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>19:09:28</var> GMT+0</small><br><strong>Identified</strong> - It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident..</p> ]]> Mon, 17 Nov 2025 16:32:00 +0000 https://status.unbabel.com/incident/cmi3dqiah027b11nanlofn2ta https://status.unbabel.com/incident/cmi3dqiah027b11nanlofn2ta Issues with customer.happiness@unbabel.com email Type: Incident Duration: 2 days, 9 hours and 48 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, Ticket API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Messaging, Intercom, Zendesk Guide, Unbabel Interface Tickets, Salesforce Service Cloud, Chat API, Unbabel Site Nov 3, 11:04:44 GMT+0 - Resolved - We're operating as usual and you can now resume using the [customer.happiness@unbabel.com](mailto:customer.happiness@unbabel.com) email address to reach out to us. Thank you for bearing with us Nov 1, 01:16:16 GMT+0 - Identified - We are currently experiencing issues with [customer.happiness@unbabel.com](mailto:customer.happiness@unbabel.com) email, please reach out to us via [support@cxunbabel.zendesk.com](mailto:support@cxunbabel.zendesk.com) or submit a ticket here: <https://customer-happiness.unbabel.com/hc/en-us/requests/new> Type: Incident

Duration: 2 days, 9 hours and 48 minutes

Affected Components: , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:04:44</var> GMT+0</small><br><strong>Resolved</strong> - We're operating as usual and you can now resume using the [customer.happiness@unbabel.com](mailto:customer.happiness@unbabel.com) email address to reach out to us. Thank you for bearing with us.</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>01:16:16</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing issues with [customer.happiness@unbabel.com](mailto:customer.happiness@unbabel.com) email, please reach out to us via [support@cxunbabel.zendesk.com](mailto:support@cxunbabel.zendesk.com) or submit a ticket here: <https://customer-happiness.unbabel.com/hc/en-us/requests/new>.</p> ]]> Sat, 1 Nov 2025 01:16:16 +0000 https://status.unbabel.com/incident/cmhflcx4400qfape1dhhmuvtl https://status.unbabel.com/incident/cmhflcx4400qfape1dhhmuvtl Degraded performance due to ongoing AWS outage Type: Incident Duration: 4 hours and 36 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, Ticket API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Messaging, Intercom, Zendesk Guide, Polyglot, Editor Dashboard, Unbabel Interface Tickets, Widn.AI, Salesforce Service Cloud, Chat API, Unbabel Site Oct 20, 15:45:23 GMT+0 - Identified - We are currently working to restore the service. Oct 20, 17:13:26 GMT+0 - Identified - AWS update - "We continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. Lambda is experiencing function invocation errors because an internal subsystem was impacted by the network load balancer health checks. We are taking steps to recover this internal Lambda system. For EC2 launch instance failures, we are in the process of validating a fix and will deploy to the first AZ as soon as we have confidence we can do so safely." - <https://health.aws.amazon.com/health/status> Oct 20, 18:13:00 GMT+0 - Monitoring - With the recovery of AWS systems, Unbabel is restoring its capacity. Currently most systems are operational, with some delays still taking place for messages lost in the process and that may need recovering. AWS Update: **Oct 20 12:15 PM PDT** We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT. <https://health.aws.amazon.com/health/status> Oct 20, 20:21:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 36 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:45:23</var> GMT+0</small><br><strong>Identified</strong> - We are currently working to restore the service..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:13:26</var> GMT+0</small><br><strong>Identified</strong> - AWS update - "We continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. Lambda is experiencing function invocation errors because an internal subsystem was impacted by the network load balancer health checks. We are taking steps to recover this internal Lambda system. For EC2 launch instance failures, we are in the process of validating a fix and will deploy to the first AZ as soon as we have confidence we can do so safely." - <https://health.aws.amazon.com/health/status>.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:13:00</var> GMT+0</small><br><strong>Monitoring</strong> - With the recovery of AWS systems, Unbabel is restoring its capacity. Currently most systems are operational, with some delays still taking place for messages lost in the process and that may need recovering. AWS Update: **Oct 20 12:15 PM PDT** We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT. <https://health.aws.amazon.com/health/status>.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:21:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 15:45:23 +0000 https://status.unbabel.com/incident/cmgzb4dg7035ix5mer6t6kur0 https://status.unbabel.com/incident/cmgzb4dg7035ix5mer6t6kur0 Service down due to AWS incident Type: Incident Duration: 3 hours and 39 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, Ticket API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Messaging, Intercom, Zendesk Guide, Polyglot, Editor Dashboard, Unbabel Interface Tickets, Widn.AI, Salesforce Service Cloud, Chat API, Unbabel Site Oct 20, 08:48:55 GMT+0 - Identified - We are being impacted by this AWS incident - <https://health.aws.amazon.com/health/status> The team is trying to recover the services as soon as possible. Oct 20, 07:26:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 10:01:14 GMT+0 - Monitoring - AWS is recovering and we are seeing significant signs of improvement. Oct 20, 11:04:53 GMT+0 - Resolved - Our services are fully recovered. We will keep monitoring for the next few hours. Type: Incident

Duration: 3 hours and 39 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:48:55</var> GMT+0</small><br><strong>Identified</strong> - We are being impacted by this AWS incident - <https://health.aws.amazon.com/health/status> The team is trying to recover the services as soon as possible..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:26:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:01:14</var> GMT+0</small><br><strong>Monitoring</strong> - AWS is recovering and we are seeing significant signs of improvement. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:04:53</var> GMT+0</small><br><strong>Resolved</strong> - Our services are fully recovered. We will keep monitoring for the next few hours..</p> ]]> Mon, 20 Oct 2025 07:26:00 +0000 https://status.unbabel.com/incident/cmgyw2j0m01fo7z7exqzot6ma https://status.unbabel.com/incident/cmgyw2j0m01fo7z7exqzot6ma Issues with requesting translations Type: Incident Duration: 49 minutes Affected Components: , Zendesk Support/Agent Workspace, Intercom, , Unbabel Interface Chat, Unbabel Interface Tickets, Wix Answers, Kustomer, Ticket API, Zendesk Chat, Freshdesk , Salesforce Service Cloud, Kustomer, Salesforce Messaging, Chat API, Unbabel E-mail → Unbabel Chat → Oct 15, 09:42:00 GMT+0 - Investigating - Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident. Oct 15, 10:13:47 GMT+0 - Identified - The issue is identified. We are rolling back the causing change. Oct 15, 10:13:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 15, 10:31:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>09:42:00</var> GMT+0</small><br><strong>Investigating</strong> - Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>10:13:47</var> GMT+0</small><br><strong>Identified</strong> - The issue is identified. We are rolling back the causing change..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>10:13:47</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>10:31:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Oct 2025 09:42:00 +0000 https://status.unbabel.com/incident/cmgru0pcm0ao04x0ozpteddke https://status.unbabel.com/incident/cmgru0pcm0ao04x0ozpteddke Email translations are seeing issues / Zendesk and Freshdesk app unresponsive Type: Incident Duration: 19 minutes Affected Components: Freshdesk , Zendesk Support/Agent Workspace Sep 23, 15:35:00 GMT+0 - Investigating - Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident. Sep 23, 15:43:23 GMT+0 - Identified - The issue was identified. We are continuing to work on a fix for this incident. Sep 23, 15:54:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:35:00</var> GMT+0</small><br><strong>Investigating</strong> - Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:43:23</var> GMT+0</small><br><strong>Identified</strong> - The issue was identified. We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:54:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Sep 2025 15:35:00 +0000 https://status.unbabel.com/incident/cmfwq42w50025o78bukku63jz https://status.unbabel.com/incident/cmfwq42w50025o78bukku63jz Issues with Zendesk and Freshdesk integration Type: Incident Duration: 1 hour Affected Components: Freshdesk , Zendesk Support/Agent Workspace Sep 14, 23:27:00 GMT+0 - Investigating - An ongoing issue is causing downtime for the Unbabel integration with Zendesk and Freshdesk. You will notice that translations are not working and the widget is unresponsive. We are currently investigating this incident. Sep 15, 00:27:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

Affected Components: ,

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>23:27:00</var> GMT+0</small><br><strong>Investigating</strong> - An ongoing issue is causing downtime for the Unbabel integration with Zendesk and Freshdesk. You will notice that translations are not working and the widget is unresponsive. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>00:27:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 14 Sep 2025 23:27:00 +0000 https://status.unbabel.com/incident/cmfkc3txq0084v7mpr337rulz https://status.unbabel.com/incident/cmfkc3txq0084v7mpr337rulz Unbabel Interface with degraded performance Type: Incident Duration: 2 hours and 36 minutes Affected Components: Unbabel Interface Chat, Unbabel Interface Tickets Jun 25, 13:56:00 GMT+0 - Investigating - Unbabel Interface for chat and tickets is currently experiencing performance issues. The behaviour of the interface may be erratic. Long loading times are being observed. It is still possible to request translations. We are currently investigating this incident. Jun 25, 15:36:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 25, 16:31:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 36 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>13:56:00</var> GMT+0</small><br><strong>Investigating</strong> - Unbabel Interface for chat and tickets is currently experiencing performance issues. The behaviour of the interface may be erratic. Long loading times are being observed. It is still possible to request translations. We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>15:36:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>16:31:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Jun 2025 13:56:00 +0000 https://status.unbabel.com/incident/cmcc23y5901nu11rqwvou2pch https://status.unbabel.com/incident/cmcc23y5901nu11rqwvou2pch Issues with chat translations Type: Incident Duration: 1 hour Affected Components: , Zendesk Chat, Intercom, Chat API, Unbabel Interface Chat, Salesforce Messaging, Unbabel Chat → Jun 17, 09:55:00 GMT+0 - Investigating - We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident. Jun 17, 10:55:15 GMT+0 - Resolved - This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again. Jun 17, 10:49:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations. Type: Incident

Duration: 1 hour

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>10:55:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>10:49:48</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations..</p> ]]> Tue, 17 Jun 2025 09:55:00 +0000 https://status.unbabel.com/incident/cmc0d3ec0000idtys2v3c624e https://status.unbabel.com/incident/cmc0d3ec0000idtys2v3c624e Customer Support Response delayed Type: Incident Duration: 19 hours and 42 minutes Affected Components: Unbabel Site Apr 28, 12:43:44 GMT+0 - Identified - Our Customer Happiness Team might be delayed responding to your queries due to the power outage affecting some European countries. Apr 28, 20:29:31 GMT+0 - Monitoring - We're back online as the power is progressively back across the affected countries and the CH team will get back to every query as soon as possible. Thank you for bearing with us. Apr 29, 08:25:31 GMT+0 - Resolved - Communications are back to normal. Type: Incident

Duration: 19 hours and 42 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>12:43:44</var> GMT+0</small><br><strong>Identified</strong> - Our Customer Happiness Team might be delayed responding to your queries due to the power outage affecting some European countries. .</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>20:29:31</var> GMT+0</small><br><strong>Monitoring</strong> - We're back online as the power is progressively back across the affected countries and the CH team will get back to every query as soon as possible. Thank you for bearing with us..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>08:25:31</var> GMT+0</small><br><strong>Resolved</strong> - Communications are back to normal..</p> ]]> Mon, 28 Apr 2025 12:43:44 +0000 https://status.unbabel.com/incident/cma12kqlr000u13948quwclty https://status.unbabel.com/incident/cma12kqlr000u13948quwclty Access to Unbabel Portal - intermittent access issues. Type: Incident Affected Components: Unbabel Portal Mar 31, 10:25:17 GMT+0 - Resolved - Access to the Unbabel portal is stable. The observed issues were attributed to a dependency on an external library, [unpkg.com](http://unpkg.com), which experienced an outage. This dependency has been removed to prevent recurrence are we are actively monitoring the system to ensure continued stability and performance. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>10:25:17</var> GMT+0</small><br><strong>Resolved</strong> - Access to the Unbabel portal is stable. The observed issues were attributed to a dependency on an external library, [unpkg.com](http://unpkg.com), which experienced an outage. This dependency has been removed to prevent recurrence are we are actively monitoring the system to ensure continued stability and performance..</p> ]]> Mon, 31 Mar 2025 10:25:17 +0000 https://status.unbabel.com/incident/cm8wxat53003jz7nq5451lejj https://status.unbabel.com/incident/cm8wxat53003jz7nq5451lejj Customer Portal reports not working Type: Incident Duration: 1 hour and 53 minutes Affected Components: Unbabel Portal Mar 19, 11:12:00 GMT+0 - Investigating - Reports for Usage, Cost and Agents in the Customer Portal are currently offline. A message reading that "No data to display" will appear. We are currently investigating this incident. Mar 19, 13:05:00 GMT+0 - Resolved - This incident has been resolved. This was caused by a change by a third-party provider which was rolled back in the meantime. Type: Incident

Duration: 1 hour and 53 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>11:12:00</var> GMT+0</small><br><strong>Investigating</strong> - Reports for Usage, Cost and Agents in the Customer Portal are currently offline. A message reading that "No data to display" will appear. We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>13:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. This was caused by a change by a third-party provider which was rolled back in the meantime..</p> ]]> Wed, 19 Mar 2025 11:12:00 +0000 https://status.unbabel.com/incident/cm8fwz2en0010m7mubwg88qc1 https://status.unbabel.com/incident/cm8fwz2en0010m7mubwg88qc1 Difficulties logging in to Unbabel Interface and Portal Type: Incident Duration: 48 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Unbabel Interface Tickets Mar 11, 14:26:12 GMT+0 - Investigating - We are currently investigating this incident. Mar 11, 14:57:42 GMT+0 - Monitoring - The team implemented a fix and is currently monitoring it. Mar 11, 14:54:07 GMT+0 - Identified - The issue seems to be related to an upgrade of one of our clusters. The team is working on a full recovery. Mar 11, 15:13:51 GMT+0 - Resolved - This incident has been resolved. Mar 11, 15:13:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 48 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>14:26:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>14:57:42</var> GMT+0</small><br><strong>Monitoring</strong> - The team implemented a fix and is currently monitoring it..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>14:54:07</var> GMT+0</small><br><strong>Identified</strong> - The issue seems to be related to an upgrade of one of our clusters. The team is working on a full recovery..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:13:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:13:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Mar 2025 14:26:12 +0000 https://status.unbabel.com/incident/cm84l3l7b008p1pkvmvt4fa8x https://status.unbabel.com/incident/cm84l3l7b008p1pkvmvt4fa8x Translation delays in machine-translation Type: Incident Duration: 4 hours and 14 minutes Affected Components: Chat API, Ticket API, Salesforce Service Cloud, Unbabel Interface Chat, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Mar 7, 20:54:00 GMT+0 - Resolved - This incident has been resolved. Mar 7, 16:40:00 GMT+0 - Investigating - Due to an overload of some systems, translation requests are suffering delays. Mar 7, 18:54:00 GMT+0 - Identified - The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time. Type: Incident

Duration: 4 hours and 14 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>20:54:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to an overload of some systems, translation requests are suffering delays..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:54:00</var> GMT+0</small><br><strong>Identified</strong> - The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time..</p> ]]> Fri, 7 Mar 2025 16:40:00 +0000 https://status.unbabel.com/incident/cm7z277xy002xjp9zsoe9uy9l https://status.unbabel.com/incident/cm7z277xy002xjp9zsoe9uy9l Projects App degradation - loading, estimation and processing delays Type: Incident Duration: 4 hours and 24 minutes Affected Components: Projects Feb 10, 17:56:00 GMT+0 - Investigating - The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident. Feb 10, 17:59:00 GMT+0 - Identified - We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process. Feb 10, 22:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation. Feb 10, 22:20:00 GMT+0 - Resolved - Service is resumed. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation. Type: Incident

Duration: 4 hours and 24 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>17:56:00</var> GMT+0</small><br><strong>Investigating</strong> - The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>17:59:00</var> GMT+0</small><br><strong>Identified</strong> - We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>22:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>22:20:00</var> GMT+0</small><br><strong>Resolved</strong> - Service is resumed. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation..</p> ]]> Mon, 10 Feb 2025 17:56:00 +0000 https://status.unbabel.com/incident/cm6zh7fdw002b11ygigkvl603 https://status.unbabel.com/incident/cm6zh7fdw002b11ygigkvl603 Chat translations are slow Type: Incident Duration: 1 hour and 56 minutes Affected Components: Chat API, Unbabel Interface Chat, Salesforce Messaging, Zendesk Chat, Intercom Nov 7, 17:11:00 GMT+0 - Investigating - Chat translations, despite completing, are seeing considerable delays. We are currently investigating this incident. Nov 7, 18:36:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 7, 19:06:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:11:00</var> GMT+0</small><br><strong>Investigating</strong> - Chat translations, despite completing, are seeing considerable delays. We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:36:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:06:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 7 Nov 2024 17:11:00 +0000 https://status.unbabel.com/incident/cm37mlig9003ey1r0px12fi9l https://status.unbabel.com/incident/cm37mlig9003ey1r0px12fi9l Email and chat translations not flowing \ considerably delayed Type: Incident Duration: 1 hour and 56 minutes Affected Components: Chat API, Ticket API, Salesforce Service Cloud, Unbabel Interface Chat, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Nov 6, 15:36:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 6, 17:12:28 GMT+0 - Monitoring - Issue was resolved and are currently monitoring the result. Nov 6, 17:31:48 GMT+0 - Resolved - The issue has been resolved. Translations are flowing normally. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:36:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:12:28</var> GMT+0</small><br><strong>Monitoring</strong> - Issue was resolved and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:31:48</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. Translations are flowing normally..</p> ]]> Wed, 6 Nov 2024 15:36:00 +0000 https://status.unbabel.com/incident/cm363sphz006112f3lg2hwcic https://status.unbabel.com/incident/cm363sphz006112f3lg2hwcic Email and chat translations are failing or with severe delay Type: Incident Duration: 20 minutes Affected Components: Chat API, Ticket API, Salesforce Service Cloud, Unbabel Interface Chat, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Nov 4, 10:19:57 GMT+0 - Monitoring - Translation request are coming back to normal. We're monitoring service performance. Nov 4, 10:31:43 GMT+0 - Resolved - This incident has been resolved. The team will look for a root cause for the incident. Nov 4, 10:11:23 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 20 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:19:57</var> GMT+0</small><br><strong>Monitoring</strong> - Translation request are coming back to normal. We're monitoring service performance..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:31:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The team will look for a root cause for the incident..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:11:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 4 Nov 2024 10:11:23 +0000 https://status.unbabel.com/incident/cm32v3nni000rixua974j97qo https://status.unbabel.com/incident/cm32v3nni000rixua974j97qo Email and chat translations are down or with severe latency Type: Incident Duration: 1 hour and 54 minutes Affected Components: Chat API, Ticket API, Salesforce Service Cloud, Unbabel Interface Chat, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Oct 30, 14:03:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 30, 15:09:00 GMT+0 - Investigating - Chat translations are also affected. Oct 30, 15:27:36 GMT+0 - Identified - The issue is identified and we're applying some mitigating measures. Oct 30, 15:57:03 GMT+0 - Resolved - This incident has been resolved. Oct 30, 15:47:33 GMT+0 - Monitoring - Services appear to be recovering. We are monitoring their performance and searching for the root cause. Type: Incident

Duration: 1 hour and 54 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:03:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:09:00</var> GMT+0</small><br><strong>Investigating</strong> - Chat translations are also affected..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:27:36</var> GMT+0</small><br><strong>Identified</strong> - The issue is identified and we're applying some mitigating measures..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:57:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:47:33</var> GMT+0</small><br><strong>Monitoring</strong> - Services appear to be recovering. We are monitoring their performance and searching for the root cause..</p> ]]> Wed, 30 Oct 2024 14:03:00 +0000 https://status.unbabel.com/incident/cm2w0b7pq001w2t1zyzmty54u https://status.unbabel.com/incident/cm2w0b7pq001w2t1zyzmty54u Translations not working - translations down. Type: Incident Duration: 1 hour and 18 minutes Affected Components: Projects, Unbabel Portal, Chat API, Ticket API, Salesforce Service Cloud, Unbabel Interface Chat, Unbabel Site, Zendesk Guide, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Salesforce KB, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Sep 23, 14:48:00 GMT+0 - Investigating - All translations are failing to process at the pipeline level. The team is investigating the issue. Sep 23, 14:51:00 GMT+0 - Identified - The issue was quickly identified and service was restored for the most part. Pending translations are being automatically recovered, although with some minutes' delay. However, some language combinations are still seeing issues and failing to translated. The team is still focused on resolving the issue. Sep 23, 15:38:34 GMT+0 - Monitoring - All translations are now completing successfully following a successful rollback. We are in the process of recovering failed transaltions. Sep 23, 16:06:18 GMT+0 - Resolved - This incident has been resolved. There may still exist occasional translations missing that will be recovered later. If your translation is not recovered, it might have failed for a different reason. Please reach out to us. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:48:00</var> GMT+0</small><br><strong>Investigating</strong> - All translations are failing to process at the pipeline level. The team is investigating the issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:51:00</var> GMT+0</small><br><strong>Identified</strong> - The issue was quickly identified and service was restored for the most part. Pending translations are being automatically recovered, although with some minutes' delay. However, some language combinations are still seeing issues and failing to translated. The team is still focused on resolving the issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:38:34</var> GMT+0</small><br><strong>Monitoring</strong> - All translations are now completing successfully following a successful rollback. We are in the process of recovering failed transaltions..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>16:06:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. There may still exist occasional translations missing that will be recovered later. If your translation is not recovered, it might have failed for a different reason. Please reach out to us..</p> ]]> Mon, 23 Sep 2024 14:48:00 +0000 https://status.unbabel.com/incident/cm1f5fkv30007yzujkcgjqzh1 https://status.unbabel.com/incident/cm1f5fkv30007yzujkcgjqzh1 Databases Upgrade Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Projects, Unbabel Site, Zendesk Guide, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Unbabel Portal, Salesforce KB, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Unbabel Interface Chat, Salesforce Service Cloud, Wix Answers, Intercom Sep 13, 21:00:00 GMT+0 - Identified - The Unbabel platform will undergo some necessary updates scheduled for **September 13th (Tuesday) between 10:00 pm and 10:30 pm UTC+1**. In order to meet the highest reliability and scalability standards, our team will be upgrading our databases. During the timeframes mentioned above, **you will not be able to access the Unbabel services: Unbabel Interface, Unbabel Portal, and all Unbabel integrations**. These changes will improve the overall performance of our service by making it more stable and reliable. Sep 13, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Unbabel platform will undergo some necessary updates scheduled for **September 13th (Tuesday) between 10:00 pm and 10:30 pm UTC+1**. In order to meet the highest reliability and scalability standards, our team will be upgrading our databases. During the timeframes mentioned above, **you will not be able to access the Unbabel services: Unbabel Interface, Unbabel Portal, and all Unbabel integrations**. These changes will improve the overall performance of our service by making it more stable and reliable..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 13 Sep 2022 21:00:00 +0000 https://status.unbabel.com/maintenance/cl6f8n77o423339o8c3ewjxq9 https://status.unbabel.com/maintenance/cl6f8n77o423339o8c3ewjxq9 Databases Upgrade Maintenance Preparation Type: Maintenance Duration: 5 minutes Affected Components: Unbabel Site, Projects, Wix Answers, Intercom, Zendesk Guide, Salesforce Service Cloud, Salesforce Messaging, Zendesk Chat, Unbabel Interface Tickets, Unbabel Portal, Salesforce KB, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Unbabel Interface Chat Sep 6, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 21:00:00 GMT+0 - Identified - The Unbabel platform will undergo some necessary updates scheduled for September 13th (Tuesday) between 10:00 pm and 10:30 pm UTC+1. In preparation for this maintenance, we will reboot our databases on September 6th (Tuesday) between 10:00 pm and 10:05 pm UTC+1. Sep 6, 21:05:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Unbabel platform will undergo some necessary updates scheduled for September 13th (Tuesday) between 10:00 pm and 10:30 pm UTC+1. In preparation for this maintenance, we will reboot our databases on September 6th (Tuesday) between 10:00 pm and 10:05 pm UTC+1..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 6 Sep 2022 21:00:00 +0000 https://status.unbabel.com/maintenance/cl6f8ihcj308056o83jnrl8xs https://status.unbabel.com/maintenance/cl6f8ihcj308056o83jnrl8xs Access Management Services Maintenance II Type: Maintenance Duration: 30 minutes Affected Components: Unbabel Interface Tickets, Unbabel Interface Chat Jul 7, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 7, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 7, 20:00:00 GMT+0 - Identified - In order to improve the overall performance of our service, our team will be upgrading the access management services so you will not be able to access our **Unbabel Interface** product between **8:00 pm and 8:30 pm UTC.** Jul 7, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to improve the overall performance of our service, our team will be upgrading the access management services so you will not be able to access our **Unbabel Interface** product between **8:00 pm and 8:30 pm UTC.**.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 Jul 2022 20:00:00 +0000 https://status.unbabel.com/maintenance/cl46u9p2m0606m8ofa34l0iqd https://status.unbabel.com/maintenance/cl46u9p2m0606m8ofa34l0iqd Access Management Services Maintenance Type: Maintenance Duration: 1 hour Affected Components: Zendesk Chat, Intercom Jun 8, 20:00:00 GMT+0 - Identified - In order to meet the highest reliability and scalability standards, our team will be upgrading the access management services so you will not be able to access our Zendesk Chat and Intercom integrations between 9:00 pm and 10:00 pm UTC+1. Jun 8, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 8, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 8, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 8, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to meet the highest reliability and scalability standards, our team will be upgrading the access management services so you will not be able to access our Zendesk Chat and Intercom integrations between 9:00 pm and 10:00 pm UTC+1..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 8 Jun 2022 20:00:00 +0000 https://status.unbabel.com/maintenance/cl3bodi7k146932cioaz4xf9rp4 https://status.unbabel.com/maintenance/cl3bodi7k146932cioaz4xf9rp4 Access Management Services Maintenance Type: Maintenance Duration: 2 days, 4 hours and 40 minutes Affected Components: Unbabel Interface Chat, Unbabel Interface Tickets, Unbabel Portal Mar 22, 21:08:48 GMT+0 - Identified - Maintenance is now in progress. Mar 22, 21:00:00 GMT+0 - Identified - In order to meet the highest reliability and scalability standards, our team will be upgrading the access management services so you will not be able to access the Unbabel Interface product between 9:00 pm and 9:40 pm UTC. The Customer Happiness Team will remain available to help with any questions and concerns you might have. Mar 22, 21:52:39 GMT+0 - Completed - Maintenance has been completed successfully. Type: Maintenance

Duration: 2 days, 4 hours and 40 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>21:08:48</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to meet the highest reliability and scalability standards, our team will be upgrading the access management services so you will not be able to access the Unbabel Interface product between 9:00 pm and 9:40 pm UTC. The Customer Happiness Team will remain available to help with any questions and concerns you might have..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>21:52:39</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully..</p> ]]> Tue, 22 Mar 2022 21:00:00 +0000 https://status.unbabel.com/maintenance/ckzqzkcgf418420daogiagueywi https://status.unbabel.com/maintenance/ckzqzkcgf418420daogiagueywi