Unbabel - Notice history

We've continued to monitor our platform and the service disruption we've observed related to Cloudflares's outage has subsided as soon as it was fixed by Cloudflare. We will be sharing the RCA as briefly as possible. Thank you again for understanding.

We would like to inform you that the root cause has been identified and a fix has been put in place, so this issue has now been considered resolved. We'll continue to monitor our platform and will be sharing the Post Mortem as soon as possible. Thanks for bearing with us.

Unfortunately, our customers continue to observe delivery latency intermittently. This is deserving our utmost attention, please accept our apologies for the inconvenience this is causing.

We've mitigated the issue but will continue to monitor during the upcoming hours.

We continue to investigate this incident and can confirm that is affecting our Chat services, although intermittently. We're still processing all translation requests but the delivery step might take longer to be completed.

Here are the results of our RCA:

In order to meet the reliability and scalability standards, our team performs regular updates to all the software that supports our platform. In one of our regular updates, we deployed a faulty configuration in the services that allow our TLS certificates to be renewed. This caused a fail in our alarms system and the services associated with it became unavailable. We improved the monitoring of the services involved in the management of our TLS certificates to avoid future occurrences.

This issue didn’t impact the security of our services in any way.

Please do not hesitate to reach out to Customer Happiness should you need further clarification.

We can confirm to have fully recovered from this outage but will continue to monitor. We will continue to work on the RCA. Thanks for bearing with us.