Unbabel - Chat translations are slow – Incident details

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Chat translations are slow

Resolved
Degraded performance
Started about 1 month agoLasted about 2 hours

Affected

Unbabel Chat

Degraded performance from 5:11 PM to 6:36 PM, Operational from 6:36 PM to 7:06 PM

Intercom

Degraded performance from 5:11 PM to 6:36 PM, Operational from 6:36 PM to 7:06 PM

Salesforce Live Agent

Degraded performance from 5:11 PM to 6:36 PM, Operational from 6:36 PM to 7:06 PM

Unbabel Interface Chat

Degraded performance from 5:11 PM to 6:36 PM, Operational from 6:36 PM to 7:06 PM

Zendesk Chat

Degraded performance from 5:11 PM to 6:36 PM, Operational from 6:36 PM to 7:06 PM

Chat API

Degraded performance from 5:11 PM to 6:36 PM, Operational from 6:36 PM to 7:06 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Chat translations, despite completing, are seeing considerable delays. We are currently investigating this incident.

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