Unbabel - Email and chat translations not flowing \ considerably delayed – Incident details

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Email and chat translations not flowing \ considerably delayed

Resolved
Major outage
Started over 1 year agoLasted about 2 hours

Affected

Unbabel E-mail

Major outage from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:31 PM

Zendesk Support/Agent Workspace

Major outage from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:31 PM

Freshdesk

Major outage from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:31 PM

Salesforce Service Cloud

Major outage from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:31 PM

Unbabel Interface Tickets

Major outage from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:31 PM

Wix Answers

Major outage from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:31 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved. Translations are flowing normally.

  • Monitoring
    UTC
    Monitoring

    Issue was resolved and are currently monitoring the result.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
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