Unbabel - Translation latency – Incident details

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Translation latency

Resolved
Degraded performance
Started over 2 years agoLasted about 3 hours

Affected

Unbabel E-mail

Degraded performance from 1:08 PM to 4:34 PM

Zendesk Support/Agent Workspace

Degraded performance from 1:08 PM to 4:34 PM

Freshdesk

Degraded performance from 1:08 PM to 4:34 PM

Salesforce Service Cloud

Degraded performance from 1:08 PM to 4:34 PM

Unbabel Interface Tickets

Degraded performance from 1:08 PM to 4:34 PM

Wix Answers

Degraded performance from 1:08 PM to 4:34 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently seeing that chat and email translations are being affected by some latency. We are working on identifying and solving the cause.

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