Unbabel Chat + Interface - Degradation of Service - Incident details

Resolved

Degraded performance

Started over 2 years agoNovember 14, 2023Lasted about 2 hours3:365:48 PMUTC

Affected

Unbabel E-mail

Unbabel Interface Tickets

Unbabel Chat

Zendesk Chat

Intercom

Salesforce Messaging

Updates

Resolved
November 14, 2023 at 5:48 PMUTC
Resolved
November 14, 2023 at 5:48 PMUTC
The issue was resolved.
Monitoring
November 14, 2023 at 5:36 PMUTC
Monitoring
November 14, 2023 at 5:36 PMUTC
Services are beginning to perform normally. Delayed messages should be rarer and delays less severe. We are monitoring.
Update
November 14, 2023 at 5:27 PMUTC
Update
November 14, 2023 at 5:27 PMUTC
We deployed a fix that removes dependencies on Pusher. Our monitoring points to our system capacity starting to recover.
Update
November 14, 2023 at 4:36 PMUTC
Update
November 14, 2023 at 4:36 PMUTC
We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

Part of the issue involves an external provider, Pusher.

Several translations are delivered with severe delays or fail to deliver.
Identified
November 14, 2023 at 3:55 PMUTC
Identified
November 14, 2023 at 3:55 PMUTC
We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.
Investigating
November 14, 2023 at 3:36 PMUTC
Investigating
November 14, 2023 at 3:36 PMUTC
Unbabel Interface (email and chat) is seeing performance issues.
- UI failing to render
- Translation requests not completed / not requested
We are currently investigating this incident.

All systems operational