Unbabel - Degraded performance for chat translations – Incident details

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Degraded performance for chat translations

Resolved
Degraded performance
Started almost 3 years agoLasted 34 minutes

Affected

Unbabel Chat

Degraded performance from 8:25 AM to 8:59 AM

Zendesk Chat

Degraded performance from 8:25 AM to 8:59 AM

Intercom

Degraded performance from 8:25 AM to 8:59 AM

Salesforce Messaging

Degraded performance from 8:25 AM to 8:59 AM

Unbabel Interface Chat

Degraded performance from 8:25 AM to 8:59 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We're now seeing translations flow normally and delivery times back to normal.

  • Investigating
    UTC
    Investigating

    Chat translations are failing or seeing considerable delays across products. We are currently investigating this incident.

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