Unbabel - On demand compromised performance – Incident details

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On demand compromised performance

Resolved
Partial outage
Started about 3 years agoLasted about 4 hours

Affected

Unbabel Longform

Partial outage from 3:16 PM to 7:38 PM

Projects

Partial outage from 3:16 PM to 7:38 PM

Updates
  • Resolved
    UTC
    Resolved

    We've been closely monitoring and the On Demand tool has been performing as expected. We can consider this incident as resolved and will be providing the root cause as soon as possible.

  • Monitoring
    UTC
    Monitoring

    We've implemented a fix for this issue and the On demand tool should be performing as expected now. We'll continue to monitor and share details on the root cause as soon as possible.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident causing On demand requests not generating files correctly - the request is stuck in Processing.

    There may be temporary issues reading Order previews.

  • Identified
    UTC
    Identified

    We are currently investigating an incident causing On demand requests not generating files correctly - the request is stuck in Processing.

    There may be temporary issues reading Order previews.

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