Unbabel - Issues with chat translations – Incident details

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Issues with chat translations

Resolved
Major outage
Started about 1 year agoLasted about 1 hour

Affected

Unbabel Chat

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Zendesk Chat

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Intercom

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Salesforce Messaging

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Unbabel Interface Chat

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Chat API

Operational from 9:55 AM to 10:49 AM, Degraded performance from 10:49 AM to 10:55 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations.

  • Investigating
    UTC
    Investigating

    We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident.

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