Unbabel - Translation delays in machine-translation – Incident details

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Translation delays in machine-translation

Resolved
Degraded performance
Started over 1 year agoLasted about 4 hours

Affected

Unbabel E-mail

Degraded performance from 4:40 PM to 8:54 PM

Zendesk Support/Agent Workspace

Degraded performance from 4:40 PM to 8:54 PM

Freshdesk

Degraded performance from 4:40 PM to 8:54 PM

Salesforce Service Cloud

Degraded performance from 4:40 PM to 8:54 PM

Unbabel Interface Tickets

Degraded performance from 4:40 PM to 8:54 PM

Wix Answers

Degraded performance from 4:40 PM to 8:54 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time.

  • Investigating
    UTC
    Investigating

    Due to an overload of some systems, translation requests are suffering delays.

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