Unbabel - Email and chat translations are failing or with severe delay – Incident details

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Email and chat translations are failing or with severe delay

Resolved
Major outage
Started over 1 year agoLasted 20 minutes

Affected

Unbabel E-mail

Major outage from 10:11 AM to 10:19 AM, Operational from 10:19 AM to 10:31 AM

Zendesk Support/Agent Workspace

Major outage from 10:11 AM to 10:19 AM, Operational from 10:19 AM to 10:31 AM

Freshdesk

Major outage from 10:11 AM to 10:19 AM, Operational from 10:19 AM to 10:31 AM

Salesforce Service Cloud

Major outage from 10:11 AM to 10:19 AM, Operational from 10:19 AM to 10:31 AM

Unbabel Interface Tickets

Major outage from 10:11 AM to 10:19 AM, Operational from 10:19 AM to 10:31 AM

Wix Answers

Major outage from 10:11 AM to 10:19 AM, Operational from 10:19 AM to 10:31 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The team will look for a root cause for the incident.

  • Monitoring
    UTC
    Monitoring

    Translation request are coming back to normal. We're monitoring service performance.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
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