Unbabel - Email and chat translations are down or with severe latency – Incident details

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Email and chat translations are down or with severe latency

Resolved
Major outage
Started about 2 months agoLasted about 2 hours

Affected

Unbabel E-mail

Major outage from 2:03 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:57 PM

Zendesk Support

Major outage from 2:03 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:57 PM

Freshdesk

Major outage from 2:03 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:57 PM

Salesforce Service Cloud

Major outage from 2:03 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:57 PM

Unbabel Interface Tickets

Major outage from 2:03 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:57 PM

Wix Answers

Major outage from 2:03 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:57 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Services appear to be recovering. We are monitoring their performance and searching for the root cause.

  • Identified
    Identified

    The issue is identified and we're applying some mitigating measures.

  • Update
    Update

    Chat translations are also affected.

  • Investigating
    Investigating
    We are currently investigating this incident.
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