Unbabel - Unbabel Chat + Interface - Degradation of Service – Incident details

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Unbabel Chat + Interface - Degradation of Service

Resolved
Degraded performance
Started 11 months agoLasted about 2 hours

Affected

Unbabel E-mail

Degraded performance from 3:36 PM to 5:48 PM

Unbabel Interface Tickets

Degraded performance from 3:36 PM to 5:48 PM

Unbabel Chat

Degraded performance from 3:36 PM to 5:48 PM

Intercom

Degraded performance from 3:36 PM to 5:48 PM

Salesforce Live Agent

Degraded performance from 3:36 PM to 5:48 PM

Unbabel Interface Chat

Degraded performance from 3:36 PM to 5:48 PM

Updates
  • Resolved
    Resolved

    The issue was resolved.

  • Monitoring
    Monitoring

    Services are beginning to perform normally. Delayed messages should be rarer and delays less severe. We are monitoring.

  • Identified
    Update

    We deployed a fix that removes dependencies on Pusher. Our monitoring points to our system capacity starting to recover.

  • Identified
    Update

    We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

    Part of the issue involves an external provider, Pusher.

    Several translations are delivered with severe delays or fail to deliver.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

  • Investigating
    Investigating

    Unbabel Interface (email and chat) is seeing performance issues.

    • UI failing to render
    • Translation requests not completed / not requested

    We are currently investigating this incident.

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