Unbabel - Unbabel E-mail outage – Incident details

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Unbabel E-mail outage

Resolved
Major outage
Started about 3 years agoLasted 28 minutes

Affected

Unbabel E-mail

Major outage from 10:01 AM to 10:29 AM

Zendesk Support/Agent Workspace

Major outage from 10:01 AM to 10:29 AM

Freshdesk

Major outage from 10:01 AM to 10:29 AM

Salesforce Service Cloud

Major outage from 10:01 AM to 10:29 AM

Unbabel Interface Tickets

Major outage from 10:01 AM to 10:29 AM

Wix Answers

Major outage from 10:01 AM to 10:29 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We will provide the root cause as soon as possible.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. The email service is fully recovered.

  • Investigating
    UTC
    Investigating

    We're currently facing issues across our platform, although we are still investigating this incident it affects both our integrated solutions and stand-alone tool. We'll be providing updates as briefly as possible. Please accept our apologies for the inconvenience caused.

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