Unbabel - Unbabel platform outage – Incident details

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Unbabel platform outage

Resolved
Major outage
Started over 2 years agoLasted about 1 hour

Affected

Unbabel

Major outage from 12:46 PM to 1:46 PM

Unbabel Portal

Major outage from 12:46 PM to 1:46 PM

Unbabel E-mail

Major outage from 12:46 PM to 1:46 PM

Zendesk Support

Major outage from 12:46 PM to 1:46 PM

Freshdesk

Major outage from 12:46 PM to 1:46 PM

Salesforce Service Cloud

Major outage from 12:46 PM to 1:46 PM

Updates
  • Resolved
    Update

    Here are the results of our RCA:

    In order to meet the reliability and scalability standards, our team performs regular updates to all the software that supports our platform. In one of our regular updates, we deployed a faulty configuration in the services that allow our TLS certificates to be renewed. This caused a fail in our alarms system and the services associated with it became unavailable. We improved the monitoring of the services involved in the management of our TLS certificates to avoid future occurrences.

    This issue didn’t impact the security of our services in any way.

    Please do not hesitate to reach out to Customer Happiness should you need further clarification.

  • Resolved
    Resolved

    We can confirm to have fully recovered from this outage but will continue to monitor. We will continue to work on the RCA. Thanks for bearing with us.

  • Identified
    Identified

    We're currently facing issues across our platform, although we are still investigating this incident it affects both our integrated solutions and stand-alone tool. We'll be providing updates as briefly as possible. Please accept our apologies for the inconvenience caused.

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